Last updated: 18 August 2026
1. Introduction and Legal Identity
This website, https://gulflimo.net, and the GulfLimo brand are operated by GULFLIMO WEBSITE SERVICES (Arabic commercial name: جلف ليمو لخدمات المواقع), a Bahraini Individual Establishment registered under Commercial Registration CR No. 178094-2 in the Kingdom of Bahrain (“GulfLimo”, “we”, “us” or “our”).
Commercial Registration details supplied by the business include: CR Type: Individual Establishment; Registration Date: 12/11/2024; Status: Active; Nationality: Bahraini.
GulfLimo provides chauffeur-driven passenger transportation and related booking services, including airport transfers, corporate chauffeur services, hourly chauffeur services, private tours, event and group transport, and selected cross-border transport between Bahrain and Saudi Arabia, subject to availability and applicable travel requirements.
2. Acceptance of These Terms
By accessing this website, requesting a quotation, making or confirming a booking, using our services, creating or using an account where available, or completing a payment, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, you should not use the website or our services.
3. Right to Make Changes
We may update, change or replace these Terms & Conditions from time to time by publishing the revised version on this website. Changes take effect when posted unless otherwise stated. Continued use of the website or our services after changes are published constitutes acceptance of the revised terms.
4. User Guidelines and Responsibilities
You must use the website and our services only for lawful purposes. You must provide accurate, complete and current information when requesting or confirming a service, including passenger names, telephone number, email address, pickup and destination details, date and time, flight information, passenger count, luggage and any special requirements.
You must not provide false or misleading information, misuse the website, interfere with its security, transmit malicious software, attempt unauthorized access, scrape or copy protected content without permission, commit fraud, or use GulfLimo for any unlawful activity.
If an account, password, payment link or other secured access is provided to you, you are responsible for maintaining its confidentiality and for activity carried out through it. You must notify GulfLimo promptly if you believe your credentials or access have been compromised.
5. Quotations, Prices and Currency
Service descriptions, vehicle information and the details needed to obtain a quotation are provided on the relevant GulfLimo service and fleet pages. Pricing depends on the confirmed route, date, time, duration, vehicle class, passenger requirements and other requested services.
Unless otherwise clearly stated, Bahrain service prices are quoted in Bahraini Dinar (BHD). The confirmed price is communicated before the booking is finalized. Any additional charges arising from customer-requested changes, additional waiting time, stops, tolls, border requirements or other services will be communicated where applicable.
6. Booking and Service Confirmation
An enquiry or quotation request is not a confirmed booking. A service is confirmed only when GulfLimo accepts the requested journey and provides a booking confirmation or other clear confirmation of acceptance. Vehicle class, chauffeur assignment and service timing remain subject to the confirmed booking details and availability.
7. Delivery Timeline and Method
GulfLimo supplies transportation services and does not ship physical goods. For local Bahrain bookings, the service delivery time is the confirmed pickup date and time shown in the booking confirmation. For international/cross-border bookings, including Bahrain–Saudi Arabia journeys, service is delivered according to the confirmed itinerary and pickup time and remains subject to border procedures, passenger documentation, traffic, road conditions and government requirements.
There is no physical shipping method or shipping charge for GulfLimo services. Any transport-related tolls, border fees or additional journey costs are handled according to the quotation or booking confirmation. Because no goods are shipped, return-shipping costs are not applicable.
8. Payments and Payment Confirmation
You agree to provide accurate payment and billing information. Online payments may be processed through authorized third-party payment service providers using secure payment interfaces.
After a successful payment, the cardholder/customer will receive payment or booking confirmation electronically using the contact details supplied for the booking, such as email, SMS and/or WhatsApp.
9. Cancellation Policy
Cancellation requests must be made through GulfLimo’s official contact channels as early as possible. Unless different terms were clearly stated in the quotation or booking confirmation, a booking cancelled at least 24 hours before the scheduled pickup time may be cancelled without a cancellation charge.
Cancellations made less than 6 hours before pickup, no-shows, or cancellations after GulfLimo has incurred non-recoverable third-party or operational costs may be subject to a cancellation charge up to the value of the affected booking. Where a different cancellation condition applies to a special, event, multi-vehicle or cross-border booking, it will be disclosed before confirmation.
10. Refund Policy
Where a customer is eligible for a refund, GulfLimo will process the approved refund only through the original mode of payment. GulfLimo will normally submit an approved refund within 7 business days after approval. The issuing bank or payment provider may require additional processing time before the funds appear in the customer’s account.
Refund eligibility depends on the cancellation terms, the confirmed service, whether the service has already been provided, and any non-recoverable costs already incurred.
11. Exchange / Booking Modification Policy
GulfLimo provides services rather than physical goods, so a traditional product exchange policy does not apply. Requests to change a vehicle class, pickup time, route, passenger details or another part of the service are treated as booking modifications. Modifications are subject to availability and any resulting price difference or additional cost, which will be communicated before the change is confirmed where applicable.
12. Sanctions and Restricted Countries
No services will be provided where doing so would violate applicable sanctions or restrictions, including sanctions administered by the U.S. Office of Foreign Assets Control (OFAC), United Nations sanctions, or applicable laws and regulations of the Kingdom of Bahrain. GulfLimo may refuse, suspend or cancel a transaction or booking where sanctions, legal or compliance concerns arise.
13. Copyright and Intellectual Property
Unless otherwise stated, the GulfLimo name, website content, branding, text, graphics, designs, photographs, service descriptions and other materials are owned by or licensed to GulfLimo and are protected by applicable copyright, trademark and intellectual-property laws. You may use website content for personal, non-commercial purposes only unless written permission is provided.
14. Warranty Disclaimer
We take reasonable steps to keep website information accurate and our services professionally delivered. However, the website and its information are provided on an “as available” basis. We do not guarantee uninterrupted website availability or that all information will always be error-free or current. Transport services remain subject to availability, the confirmed booking terms and circumstances outside our reasonable control.
15. Limitation of Liability
To the maximum extent permitted by applicable law, GulfLimo will not be liable for indirect, incidental, special or consequential loss arising from use of the website or from delays, disruptions or circumstances outside our reasonable control. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.
16. Cross-Border and Passenger Responsibilities
For international or cross-border transport, passengers are responsible for holding valid passports, visas, permits and any other documentation required by the relevant authorities. Border processing times are outside GulfLimo’s control and may affect the journey duration.
17. Governing Law
These Terms & Conditions and any separate agreement under which GulfLimo provides services are governed by and construed in accordance with the laws of the Kingdom of Bahrain. Any dispute will be subject to the competent courts and authorities of the Kingdom of Bahrain, unless applicable law requires otherwise.
18. Contact Information
GULFLIMO WEBSITE SERVICES
Arabic Commercial Name: جلف ليمو لخدمات المواقع
Commercial Registration: 178094-2
CR Type: Individual Establishment
Country: Kingdom of Bahrain
Contact location: Juffair Mall area, Juffair, Kingdom of Bahrain
Telephone / WhatsApp: +973 1333 9033
Email: sales@gulflimo.net
Website: https://gulflimo.net
Customer support: 24/7 via WhatsApp; office visits/meetings by prior arrangement.